This policy describes the processing of personal data collected by Recheio – Cash & Carry, SA (hereinafter “Recheio”), with headquarters on Rua Actor António Silva n. 7 1649-033 Lisbon, with tax number 500145415, acting as controller, in the scope of the Recheio website (www.recheio.pt) and the social networks in which Recheio is present through official “Recheio” page.
Purpose and Personal Data collected
Website navigation does not require registration. However, Recheio may process your personal data to maintain the quality of delivered service and effectively answer users’ requests. Purposes for the personal data processing are listed below:
If you are a Recheio Customer, by registering on the site, providing your tax number, email address and mobile phone number, you will receive access to your Customer Area, where you can consult points, prices and campaigns and make online purchases. Your information is kept for the purpose of creating and managing your online account, and failure to provide this data makes it impossible to complete your registration process. Your data will be deleted after 3 years of inactivity on the Recheio website.
Based on your consent, you may also receive marketing communications about promotions, products, and services.
Client Card Form
Export Contact Form
To be able to contact you to clarify and advise on our export processes, we collect your name, email address, telephone number, company name, sector of activity and country. Your data will be kept for a maximum period of 3 years after your contact, after which it will be deleted.
The data collected in the context of customer contact through the Customer Service line, website form, messages via social networks or other means that Recheio makes available to customers, are processed based on Recheio’s legitimate interest, to the management of the complaint or question presented, being maintained for a maximum period of 3 years after the closure of the occurrence.
Availability of Product Technical Data Sheet
The email and telephone number collected within the scope of the product technical data sheet, in the customer area, are processed by the Private Brand certification area, based on consent. Data will be kept for a maximum period 1 year after contact.
Within the scope of claims management, the following personal data will be processed: name, contact details and address, identification document data, tax number, data related with the incident and bank data. Image and transaction data may also be processed whenever necessary for the determination of facts and responsibilities within the scope of the process.
These data will be processed to comply with legal obligations, namely in the Civil Code and to pursue the legitimate interest of the company and will be kept for a period of 5 years after the closure of the process, after which they will be deleted.
The data collected in the context of customer contact through messages via Facebook, Instagram, or another social network that Recheio makes available to customers, are processed for the management of the complaint or question presented, based on the legitimate interest of the company, being kept for a maximum period of 3 years, after which they will be eliminated.
Within the scope of Recheio’s legitimate interest and always safeguarding the rights and freedoms of website users, Recheio may also process users’ personal data for the following purposes:
i) fraud prevention and detection.
ii) network and information security.
iii) website development and maintenance.
iv) provision of technical assistance.
Rights of Data Subjects and Form of Exercise of Rights
Under the legislation in force, data subjects are guaranteed the right to access, rectify and erase their personal data, to restrict and oppose their processing, as well as the right to data portability and processing restriction. Whenever the sole legal condition for the processing is the user’s consent, it may also withdraw previously given consent, at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Exercise of rights may be performed, with the limitations provided for in the applicable legislation, by email through firstname.lastname@example.org and Recheio customer service line (800 203 131).
The user also enjoys the right to lodge a complaint with the Portuguese Supervisory Authority (Comissão Nacional de Proteção de Dados).
Communication of Personal Data and Security
In its commitment to ensuring the security of its customers’ personal data, Recheio has implemented technical, organizational security measures deemed necessary for the processing activities.
The data collected is not transferred to third parties without your prior consent. However, Recheio uses external partners, namely for the development, maintenance and hosting of computer systems, marketing and communication agencies, market studies, customer support, screening, evaluation, and selection of candidates. In these cases, Recheio ensures that its partners comply with the technical and organizational measures appropriate to the processing activity. In this context, the data collected may be transferred to entities located in third countries (outside the European Union), ensuring that the appropriate security measures are taken in accordance with the legislation in force.
Personal data may also be shared with other entities in accordance with: a) applicable legislation, b) compliance with legal obligations, c) or in response to requests from public and government authorities.
To the extent the user has this system active, this site uses the Google Analytics service, a web analytics service provided by Google, to better understand site usage and services. Google Analytics collects information such as the frequency with which users visit the site as well as other visited web pages. Google uses collected data to track and examine your use of sites, prepare reports on your activities, and share them with other Google services. Google may use the data collected on the sites to contextualize and customize the ads in its own ad network. IP anonymity has been activated on our website so that the IP address of Google users in the Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area is abbreviated in advance. Only in exceptional cases will the full IP address be sent to a Google server in the United States of America.
Data protection officer
Recheio has a Data Protection Officer, whom you may contact for any issues related to the processing of your personal data, by sending an email to email@example.com
Amendments to Personal Data Protection Policy
Recheio is entitled to change this data protection policy, at any moment in time. Any changes will be properly presented in this site.
Last Update: 21st October 2022